A dedicated and community-minded team that creates a sense of social belonging.

GENERAL MANAGER

Nicolette is a 'born and bred' Mackay local having attended both primary and secondary school in the region. Nicolette graduated with a Bachelor of Laws in 2006 and spent several years in the legal industry before embarking on a career change and gaining skills in the areas of stakeholder engagement, strategic planning and project management. Nicolette commenced with The Neighbourhood Hub in January 2016 and has a strong interest in community development, the power of collaboration and is passionate about local communities building resilient and socially connected communities.

SENIOR PROGRAM COORDINATOR

Hailing from "Cockroach Country" Alex has a varied employment history which includes early childhood, employment services and mental health. With a passion for social justice and healthy families (in all their shapes and sizes), Alex has been with the Hub since 2017, commencing as Coordinator of the Good Beginnings Home Based Family Support Program before moving into her current role of Senior Program Coordinator.

HR & FINANCE COORDINATOR

Pioneer Valley born and bred, Kym takes pride in working for such a long standing local community organisation. Kym's role in HR & Finance allows her to combine many years of administration experience with her passion to support the TNHub Team and Management Committee to make a difference in our local community.

FINANCE OFFICER

Wasinee’s smiling face is the first greeting customers receive. This tells you a lot about where she is from, Thailand – The Land of Smiles. Wasinee's first contact with The Neighbourhood Hub was as a volunteer in 2019. Soon after, in 2020, she started her employment as an Administration Officer. Wasinee goes above and beyond to make all visitors at the hub feel comfortable and she is always eager to help them with anything they need. Wasinee has excellent administrative and management skills, which has enabled her to take on the role of Volunteer Placement Coordinator, recruiting new volunteers and placing them with different programs. As Senior Administration Officer, Wasinee is integral to the smooth running of The Neighbourhood Hub.

VOLUNTEER HUB COORDINATOR/LEADERSHIP SUPPORT

Zoe has recently relocated to Mackay from NSW and commenced her role in 2024. Zoe has extensive experience in community engagement and coordination over a range of programs from her previous roles. Zoe is passionate about reducing social isolation and empowering others.

SENIOR ADMINISTRATION OFFICER

Nat moved to Mackay from Brisbane in 2016. Nat has recently joined the Neighbourhood Hub Team in early 2024 as an Administration Officer. Nat has a background in Business Administration in mining and the education sector. Nat has been volunteering at local community organisations for the past 7 years. Nat is passionate about helping our local community in particular children and family. Nat is looking forward to learning more about the community service sector and different cultures.

ADMINISTRATION OFFICER

Brooklyn started at The Neighbourhood Hub in 2019 as a School Based Trainee and in 2020 became an Administration Officer. Brooklyn is passionate about creating a safe and supportive environment at The Neighbourhood Hub for all of Mackay community to access. Brooklyn loves helping find a suitable pathway for people who present at The Neighbourhood Hub and seeing them get the support they need.

ADMINISTRATION OFFICER

Sarah has made her journey from the Pyramids' land to the land down under, holding her passion for helping people. Along with her studying years of Economics bachelor degree, she was an active member in charity groups supported by the university. Passion continued on as she was appointed to the community services lead at the Egyptian Ladies Association in Qatar. Being a migrant in Australia, she acknowledged the challenges that face newcomers, so she utilised her expertise to facilitate and ease their relocation. Working for the Neighbourhood Hub allows her to direct her experience in Office Administration to community services in Mackay.

ADMINISTRATION OFFICER

Nana moved to Australia from Thailand in 2008. While studying Business Administration and raising a young family, she worked in the hospitality industry for 10 years. Nana began volunteering at The Neighbourhood Hub in 2022, before commencing in her role as an Administration Officer with The Neighbourhood Hub. Nana now combines her customer service and administrative skills to create a warm and welcoming experience for all who require assistance.

MAINTENANCE OFFICER

Wayne initially started volunteering with The Neighbourhood Hub before moving into the role of Maintenance Officer. Wayne has a passion for the outdoors, enjoys gardening and always puts 110% into every job he does. Both of the Centres are looking spick and span since Wayne commenced in his role.

COMMUNITY CONNECT WORKER

Although new to The Hub, CJ comes to the Community Connect Worker role with plenty of experience in providing support to community members and families. CJ is enthusiastic about building and maintaining respectful working relationships with individuals, families, and community organisations, encouraging growth and empowerment to reach their full potential.

EMERGENCY RELIEF PROGRAM COORDINATOR & CULTURAL CONNECTIONS PROJECT WORKER

Julie has recently joined The Neighbourhood Hub as our Emergency Relief Program Coordinator and Cultural Connections Project Worker. Julie has worked in the community services sector for 9 years.

Julie has experience in community outreach, emergency relief, community education, family support, fundraising, organizing events and overseeing local community and corporate donations. Julie is very passionate about helping vulnerable families in Mackay and wants to make a positive impact in the local Mackay community.

MACKAY REGIONAL FINANCIAL WELLBEING COORDINATOR

Toni-Marie has a passion for adventure and physical activity and is known for her drive to regularly explore and participate in new experiences. Toni-Marie has a diverse background in Community Service since joining The Neighbourhood Hub team in 2018, which has led to her taking the leap into commencing a Bachelor's degree in Social Work.

FINANCIAL WELLBEING OFFICER

Tracey is a migrant originally from bonnie Scotland, emigrated to South Africa where she worked in the coal mining industry for many years. Since emigrating to Australia Tracey has completed a Bachelor's Degree in Business and a Graduate Certificate in Human Services and started at The Neighbourhood Hub in 2017 as a student placement and volunteer and in 2019 became the Financial Wellbeing Officer. Tracey has also worked in the Multicultural Programs within the organisation and is passionate about financial literacy and social justice.

INTEGRATED FAMILY SUPPORT HUB PROGRAM COORDINATOR

Toni joined the Neighbourhood Hub Team in 2012. During this time, Toni has worked across a number of programs within the orgnsiation, all with a focus on supporting children and families with a special interest in child development and child focused actvities. Toni is passionate about Child Protection and supporting child and parent/carer wellbeing.

INTEGRATED FAMILY SUPPORT HUB PROGRAM WORKER

Chloe is a Mackay local with a background in early childhood education and care. Chloe has a special interest in all things children and families and enjoys providing families and children with engaging activities, information and connecting them to services that they may need.

EARLY CONNECTIONS HUB PROGRAM WORKER

After over 10 years in Mackay, Sophie is proud to call herself a local and brings a diverse background in public relations, community development, media relations, and strategic communications to the team. Sophie is skilled at connecting with people from all walks of life and is deeply passionate about child safety, working to ensure children grow up in secure, loving environments while empowering parents in their roles. Outside of work, Sophie enjoys cooking and spending time with her children and husband. She is currently completing her Master's Degree in Social Work.

TARGETED FAMILY SUPPORT PROGRAM - CASE MANAGER

Lucy has only recently joined The Neighbourhood Hub in 2024 after moving from interstate. Lucy is bringing with her experience working in youth residential care and case management of young people in the out of home care system which involved holistically supporting individuals with complex needs. Lucy has a passion for supporting vulnerable people to to feel empowered to achieve their goals.

TARGETED FAMILY SUPPORT PROGRAM - COUNSELLOR

Michelle joined The Neighbourhood Hub in 2023. Her love of people, social engagement and connection is her driving passion. Michelle joins TNHub with experience in community development and engagement, endorsing mental health and well-being and is an advocate for education and awareness in suicide prevention.

TARGETED FAMILY SUPPORT PROGRAM - CASE MANAGER

Tanya commenced with The Neighbourhood Hub in 2023 as the Targeted Family Support Program Case Manager. Tanya works from a place based approach that is both engaging and meaningful for local Mackay families.

FAMILY SUPPORT PROGRAM WORKER

Amy joined The Neighbourhood Hub in November 2024 as the Family Support Program Worker.

Amy has experience with working with families and young people having worked within the family support sector for over 10 years. Amy enjoys working alongside families and young people to support them to reach their goals. In her spare time Amy enjoys reading and supporting her children in their sporting adventures.

PROGRAM SUPPORT WORKER

Michelle joined the Neighbourhood Hub in November 2024 as a Program Support Worker in the Family Support and Early Years Connection Hub Programs, after 4 months as a volunteer in the Targeted Family Support Program.

Michelle is passionate about supporting families during challenging times to overcome obstacles and build stronger, more resilient futures.

MULTICULTURAL PROGRAM COORDINATOR

Kumusta?' is a popular greeting in The Philippines where Ela hails from. Ela started as a volunteer at The Neighbourhood Hub in 2017 before moving into the Administration position while also working as a Support Worker for the Intergrated Family Support Program at The Hub. Over the years Ela has taken part in other programs and is the current Program Coordinator for the Multicultural Community Programs. Ela is passionate about kids and working with Multicultural families being a migrant herself.

MIGRANT SETTLEMENT PROGRAM WORKER

Lyla commenced with The Neighbourhood Hub in 2023 coordinating the Migrant Settlement Program. Lyla is originally from China but has lived and worked in Queensland for several years. Having gone through the migration process and making Mackay her home Lyla knows how important having a support network is for new migrants. She is able to help new migrants to Mackay find their network and live and thrive in their new home.

SENIORS CONNECT PROGRAM WORKER

Michelle is a Mackay local who recently joined the TNHub Team. Michelle has a passion for bringing people together, making connections and listening to their stories and collaborating to create impactful solutions.

SITE CLEANER

Mercy arrived in Australia from the Philippines in 2016. Her journey in Australia reflects her dedication to making a positive impact in her community.

In 2021, Mercy began her career as a disability support worker, providing care and assistance to those in need. In 2023, she extended her contributions by volunteering at The Neighbourhood Hub, where she fostered connections and supported community initiatives. In 2024, Mercy embarked on a new role as teh organisational Site Cleaner, continuing to take pride in her work and the positive contributions she makes every day.