The Mackay Regional Financial Wellbeing Program provides ongoing support, information and advocacy to individuals and families who are experiencing financial difficulties due to circumstances such as unemployment, sickness, credit over-commitment, family breakdown and credit disputes.

The service delivers one on one support to individuals and families, as well as delivering regular budgeting workshops.  The service supports people with strategies on how stay on top of their finances and alleviate the pressure and stress associated with credit management.


The qualified and professional Financial Counsellors work with individuals and families to develop a plan of action through

  • Listening to personal financial concerns
  • Providing appropriate personal money management information
  • Providing realistic options for financial difficulties which may not have been explored – including bankruptcy and its alternatives
  • Assisting in the process of creditor negotiations
  • Referrals to other services

What does the Financial Wellbeing officer assist with?

  • Tailored group education sessions
  • Individual budgeting consultation
  • Strategies on managing the household budget
  • Information on concessions
  • Help to understand and read bills
  • Referral to other services

While the Financial Counsellors at The Neighbourhood Hub provide many financial options for individuals and families they are unable to assist with business planning, recommendations of specific financial products or advice, or the completion of tax returns.

If you need to speak to a Financial Counsellor urgently, please contact the National Debt Helpline on 1800 007 007. Monday to Friday, 9.30am- 4.30pm

If you have received a legal notice, please contact Legal Aid QLD immediately for a telephone appointment on 1300 651 188. Monday to Friday, 8.30am – 5.00pm


Supporting our community


Help for people with hearing and speech difficulties If you are deaf or having a hearing or speech impairment you can contact us using the National Relay Service. To make a call Go to the National Relay Service website Ask for 07 4957 2626 ( George Street Neighbourhood Centre)

Help in another language

If you require an interpreter in your language, please let us know. We use the Translating and Interpreting Service (TIS),13 14 50.

For more information:

Find out more information on how to deal with your debts and options that you may have.

Learn about different financial products and how to manage them. Use the various calculators to help with household budgets, understanding your credit card charges, superannuation, savings etc.

Find out more information on how to deal with your debts and options that you may have.

Commonwealth Financial Counselling Program

Commonwealth Financial Counselling services are delivered by community and local government organisations and help people in personal financial difficulty to address their financial problems and make informed choices. Circumstances that can lead to personal financial difficulty include unemployment, sickness, credit over-commitment and family breakdown.

Legal Aid Queensland

We specialise in criminal, family and civil law. We offer legal help – information, advice and representation – across all areas. Our information and advice services are free to all Queenslanders. Representation is available to people who meet our means and merit test guidelines.

Insolvency & Trustee Service Australia

AFSA provide improved and equitable financial outcomes for consumers, business and the community through application of bankruptcy and personal property securities laws, regulation of personal insolvency practitioners, and trustee services.

Australian Securities & Investments Commission

ASIC is Australia’s corporate, markets and financial services regulator. We contribute to Australia’s economic reputation and wellbeing by ensuring that Australia’s financial markets are fair and transparent, supported by confident and informed investors and consumers.

Office of Fair Trading

Our services, our laws and policies as well as your right to access information and how to work for us.

Money Smart

At some point in their lives most people need a loan or credit. This section of the website has smart borrowing tips for loans, credit cards, other types of credit such as interest-free deals and rent to buy, and information about credit reports and credit repair.

Relevant Information

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4 George St, South Mackay QLD 4740


If you would like more information about us, have a suggestion, would like to tell us about a need in your community or connect with a particular community group please give us a call on 4957 2626 or contact us here.